Our aim is to provide a first class service. However, if you wish to register a complaint please contact us by writing to:- Justin Griffiths, Managing Director, K L Plester Insurance, Cover House, Stourport Road, Kidderminster, Worcs, DY10 1HE, Email or by telephone on 01562 829898.

If you cannot settle your complaint with us, eligible complainants may be entitled to refer it to the Financial Ombudsman Service for an independent assessment and opinion.

The FOS consumer helpline is 0800 023 4567 and their website is

Alternatively you can contact them by post at Financial Ombudsman Service, Exchange Tower, London, E14 9SR.