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We hope you are happy with the service you receive from us however if you do need to make a complaint please refer to our complaints procedure, within our terms of business, however if you cannot settle your complaint with us, eligible complaints may be entitled to refer it to the Financial Ombudsman Service for an independent assesment. The FOS Consumer Helpline is on 0800 023 4567 and their address is: Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Website:

Consumers wishing to complain about a policy sold online or by email, can register the complaint using the Online Dispute Resolution platform (ODR) at